Refund policy

At Vantier, every watch strap is handcrafted with care and precision. Your satisfaction is important to us. This Returns & Refund Policy is designed to be transparent, fair, and compliant with international standards and the e-commerce regulations of the Kingdom of Saudi Arabia (KSA).

1. Eligibility for Returns
You may request a return within 14 days from the date of receipt of your order.

To qualify for a return, items must:

  1. Be unused, unworn, and unaltered

  2. Be returned in original packaging

  3. Include all accessories, inserts, and documentation (if applicable)

Note: Custom-made or personalized items are excluded (see Section 6).

2. How to Request a Return
To initiate a return, contact:
Email: info@thevantier.com
Phone: +966 53 456 3122

Once your request is approved:

  1. A Return Reference Number will be issued

  2. A printable return shipping label will be provided

Important: Returns sent without a Return Reference Number may not be accepted.

The approved item must be shipped back within 14 days of return approval.

3. Return Shipping

  1. Returns are free of charge when using our provided shipping label

  2. If a return parcel is lost or damaged during transit using our label, Vantier assumes responsibility

  3. If the customer chooses a different shipping method, the customer bears the risk of loss or damage

4. Inspection & Condition Assessment
All Vantier products are handmade; each returned item undergoes detailed inspection.

If a returned item shows signs of:

  1. Use

  2. Damage

  3. Alteration

Vantier reserves the right to:

  1. Refuse the refund, or

  2. Deduct repair or refurbishment costs from the refund amount

5. Exchanges
Exchanges are subject to product availability. Vantier reserves the right to process an exchange request as a return and a new order.

  1. Any price difference must be paid by the customer

  2. Additional shipping costs may apply

6. Custom & Personalized Items
Due to the handmade nature of our products, custom-made or personalized straps are non-returnable and non-refundable, except in cases of:

  1. Manufacturing defects

  2. Incorrect item received

This does not affect your statutory rights under applicable consumer laws.

7. Refund Process

  1. Refunds are issued to the original payment method only

  2. Approved refunds are processed within 14 days after the returned item is received, inspected, and approved

  3. You will receive confirmation once the refund has been issued

8. Saudi Arabia (KSA) Consumer Protection Notice
This policy complies with the Consumer Protection Law and E-Commerce Regulations of the Kingdom of Saudi Arabia.

  1. Customers in KSA have the right to return eligible products within 14 days of receipt, unless excluded under applicable law

  2. If an item is defective, damaged, or not as described, Vantier will:
    a. Cover all return shipping costs
    b. Provide a full refund or replacement
    c. Process refunds within the legally required timeframe

Nothing in this policy limits or waives any rights guaranteed under Saudi law.

9. Customer Support
For assistance, complaints, or return requests:
Vantier Customer Care
Email: info@thevantier.com
Phone: +966 53 456 3122